Discord User Data Compromised in Third Party Customer Service Provider Hack A security incident at one of Discords third party customer service providers has led to a data breach affecting some users. The messaging platform confirmed that an unauthorized party infiltrated the providers system on September 20 gaining access to user information shared with its support teams. It is crucial to note that Discords own internal systems were not directly hacked. This breach is isolated to the third party customer service provider. The incident only affects users who have ever been in contact with Discords Customer Support or Trust and Safety teams. Your private messages sent on the Discord platform were not exposed in this event. The compromised information varies by user but can include your email address any contact information you provided your real name your Discord username the last four digits of a credit card on file and your IP addresses. For a small subset of users government issued identification documents like drivers licenses or passports that were submitted for age verification purposes were also accessed. Discord is in the process of sending individual emails to all affected users including people who contacted support without having a Discord account. The company states that the email will specifically state if your government ID was part of the compromised data. Having an ID exposed presents a significantly higher risk of identity theft compared to the other leaked information. The company was quick to reassure users that more sensitive financial and account details remain secure. The breach did not expose users full credit card numbers physical addresses or account passwords. Upon discovering the incident Discord immediately revoked the third party providers access to its systems and has reported the breach to law enforcement authorities. The company also committed to performing more frequent audits of its third party vendors to ensure they continue to meet its security standards. If you have ever contacted Discord support you should carefully check your email including spam folders for a message from Discord regarding this incident. Those whose IDs were compromised should consider taking steps to protect against identity theft such as placing a fraud alert on their credit files. This breach serves as a reminder of the security risks inherent in sharing personal information even with trusted platforms and their partners. While Discord itself was not the point of failure the incident highlights how data shared for customer service or verification can be vulnerable through third party vendors.
